Frequently asked questions

Yes, absolutely. VoicePrivate processes all audio on your device using local AI models. Your audio data never leaves your machine — there are no cloud servers, no API calls, and no network requests during transcription. The app works fully offline after the initial model download.

All transcription history is stored in a local SQLite database on your device. Only you can access this data. If you use the Team plan with iCloud sync, your data is end-to-end encrypted using AES-256-GCM before it reaches iCloud — Apple cannot read it either.

No. We don't collect analytics, telemetry, crash reports, or usage data of any kind. The app makes zero network requests for tracking. The only network calls are for license validation (a simple yes/no check) and optional model downloads.

The core speech engine uses open-source AI models optimized for on-device inference. Our application code is proprietary, but the AI models you're trusting with your voice data are fully transparent and auditable.

VoicePrivate achieves accuracy comparable to cloud-based transcription services. Our 6-stage pipeline (VAD, inference, hallucination stripping, dictionary injection, snippet expansion, AI polish) helps minimize errors that raw speech recognition output sometimes contains.

Speech recognition models can sometimes generate phantom text during silent segments — repetitive phrases or nonsensical outputs. Our hallucination stripping stage detects and removes these artifacts, giving you clean output. This is especially important for dictation where pauses are natural.

Yes! Pro and Team plans include a custom dictionary feature. Add specialized terms, names, acronyms, and jargon. The dictionary injection stage of our pipeline corrects commonly misheard specialized terms after transcription, improving accuracy for your specific domain.

VoicePrivate uses a single, optimized AI engine that is automatically configured for your edition. No manual model selection is needed. On macOS, the engine runs with Metal GPU acceleration on Apple Silicon. On Windows, it runs with optimized CPU inference. The engine is pre-tuned for maximum accuracy.

macOS 13 (Ventura) or later, or Windows 10/11. On macOS, Apple Silicon (M1/M2/M3/M4) recommended for best performance; Intel Macs supported with CPU fallback. On Windows, any modern 64-bit processor.

Yes, VoicePrivate works on Intel Macs using CPU-based inference, and also runs on Windows 10/11 PCs. Performance is slower compared to Apple Silicon (which uses the Neural Engine and Metal GPU). Performance is usable but slower than Apple Silicon.

Yes, 100%. After you download your preferred AI model (a one-time download), VoicePrivate works completely offline. No internet connection is needed for transcription, history, or any core feature. License validation requires an occasional connection but doesn't block usage.

Yes, Pro and Team plans support file import. Drag and drop MP3, M4A, WAV, FLAC, OGG, AAC, or other audio files into VoicePrivate to transcribe them locally. This is perfect for meeting recordings, lecture notes, or podcast transcription — all processed entirely on your device.

Absolutely. The Free tier gives you full access to the full AI engine, unlimited transcriptions, and 25+ languages (up to 99 with specialty editions) — no credit card needed. It's a great way to experience the core product and verify that local processing meets your needs before upgrading.

Your subscription remains active until the end of the billing period. After that, you'll revert to the Free tier. All your transcription history remains on your device and is fully accessible — we never delete your local data. You can re-subscribe anytime to regain Pro or Team features.

Yes. We offer a 30-day money-back guarantee on all paid plans. If VoicePrivate doesn't meet your needs, contact us at Contact Us within 30 days of purchase for a full refund.

Annual billing saves you compared to monthly pricing. VoicePrivate offers significant savings compared to cloud-based alternatives.