Frequently asked questions

VoicePrivate — Insurance Edition processes all audio entirely on your device using local AI models. Your voice data, transcription text, and claimant information are never transmitted to any cloud server. No claimant PII is ever sent anywhere. Because no third party ever receives or stores your data, claimant data is protected by architecture — not by policy or contract. There is no data to breach from our servers because we have no audio or text servers.

VoicePrivate — Insurance Edition's local architecture satisfies data handling requirements across state regulators since no data is transmitted to third parties. Because all processing occurs on your device, there is no third-party data exposure to evaluate. No claimant data, policyholder information, or sensitive records ever leave your machine. We recommend reviewing your specific state's requirements, but our zero-cloud architecture eliminates the primary risk vector identified in most data protection regulations.

Audio files imported for transcription are processed locally and never transmitted. All processing occurs entirely on your device using local AI models. Transcriptions are stored in a local database on your machine. No audio or text data is ever sent to any server. The local database uses locally-generated keys that never leave your device.

Yes. All transcriptions are stored locally on your device in a searchable, local database. You can search, review, and export any transcription at any time. Because the data is under your direct control, you can produce it for regulatory audits, litigation, or compliance reviews as needed. VoicePrivate — Insurance Edition provides full export capabilities for your transcription history.

VoicePrivate — Insurance Edition includes a built-in dictionary of 7,000+ insurance terms covering policy types (E&O, D&O, GL, WC, BOP), coverage terms (deductible, coinsurance, subrogation), claims terminology, medical-legal crossover terms, and regulatory terms. This dictionary is injected during the final stage of our transcription pipeline, correcting commonly misheard insurance terms after the AI model generates its initial output.

Yes! Pro and Team plans include custom dictionary support. Add carrier-specific product names, policy form numbers, regional terminology, and any specialized vocabulary for your line of business. Team plans also support agency-wide dictionaries that are shared across all professionals in the office, ensuring consistent transcription of company-specific terms.

VoicePrivate — Insurance Edition accurately transcribes alphanumeric identifiers including policy numbers, claim references, and coverage codes. The custom dictionary feature helps with specific formats used by your carrier or agency. For best results with unique policy number formats, add them to your custom dictionary. The Medium model provides the highest accuracy for complex alphanumeric sequences.

VoicePrivate — Insurance Edition uses a single, optimized AI engine pre-tuned for insurance terminology. No manual model selection is needed. It runs on Apple Silicon with Metal GPU acceleration, and on Windows with optimized CPU inference. The insurance dictionary works alongside the AI engine for best results.

VoicePrivate — Insurance Edition types transcribed text directly into whatever application has focus. It works with Guidewire, Duck Creek, Applied Epic, Majesco, or any macOS application. There's no integration to configure — it simply types into the active window, just like a keyboard. This means it works with any claims management system, email client, or document editor you use.

Yes. VoicePrivate works fully offline with on-device processing. Adjusters can transcribe field notes, property assessments, and policyholder interviews anywhere — even without cellular or Wi-Fi connectivity. All processing happens on the Mac itself, with no data sent to any server.

Yes. You can import audio files for transcription — recorded statements, phone call recordings, and meeting audio are all supported. All processing occurs locally on your device. The imported audio is never transmitted to any server. Supported formats include MP3, M4A, and WAV. The insurance dictionary ensures accurate transcription of industry terminology in recorded content.

Yes. The Free tier gives you full access to the full AI engine, unlimited transcriptions, and 99 languages — no credit card needed. It's a great way to experience the core product and verify that local processing meets your needs. Many insurance professionals start with Free, then upgrade to Pro once they see the insurance dictionary in action.

Yes. For agencies and carrier offices with 10+ users, contact us at Contact Us for volume pricing. We also support procurement through standard insurance technology purchasing channels and can provide vendor questionnaires, security assessments, and licensing documentation.

Your subscription remains active until the end of the billing period. After that, you'll revert to the Free tier. All your transcription history remains on your device and is fully accessible — we never delete your local data. Custom dictionaries and insurance terms are preserved. You can re-subscribe anytime to regain Pro or Team features.

We support standard insurance technology procurement. We can provide: vendor security questionnaires, security assessments, data processing documentation (though we process zero data on our servers), and volume licensing agreements. Contact Contact Us for procurement inquiries. We offer a 30-day money-back guarantee on all paid plans.